Frequently asked questions.

The alarm hits 130 dB, roughly a jet engine heard from close range. The sharpness is deliberate: enough to throw someone off nearby and to pull eyes from the far side of a street, a platform or a car park.

No. OYA pairs to your phone over Bluetooth, so pulling the handle sets everything off on the spot, with nothing to unlock and no app to open. Your phone only needs to sit within Bluetooth range for the live location and the contact alerts.

Several weeks of ordinary carrying on one full charge. A couple of hours on USB-C fills it back up, and the app warns you when the battery runs low, so it is awake whenever you are.

Splashes and rain are fine, so daily carrying, a sudden downpour or a sweaty run pose no problem. Swimming and full immersion are outside what it was built for, so keep it clear of the pool and the bath.

Setting OYA off calls for a deliberate pull of the handle, so it will not fire by itself in a bag or a pocket. If you do trigger it by accident, a couple of seconds is enough to stop it. No awkward false alarms on the bus.

It does. The 130 dB alarm and the flashlight run entirely on their own: no phone, no app, no signal. Pair a phone only when you want the extras, meaning live location sharing and automatic alerts to your contacts.

Where others sell a gadget you use once, OYA is a whole safety setup: hardware, app, and a genuine partnership with the communities we serve. Not a purchase you forget in a drawer, but protection that keeps growing stronger.

Yes. Part of our profit goes to organisations working against harassment and violence, and to supporting the people who live through it. Those partnerships are being finalised right now so the impact holds up, and the official announcement follows shortly.

For anyone who sometimes travels, walks, trains, studies or works on their own, late at night or in places they do not know well. If you have ever wished for a bit more reassurance on the way home, it was made for you.

Whenever you feel unsafe or face immediate danger. It exists to turn heads and bring people to your side quickly. It adds a layer of safety rather than replacing the emergency services, so call 112 as well whenever you can.

A certified manufacturing partner builds the devices, and each one is finished and quality-checked before it ships, so every OYA that lands in your hand has been through the same set of checks.

The app is in development and arrives at the end of 2026. Once it is live you will handle emergency contacts, raise alerts and open up extra safety features straight from your phone. Every customer gets an email the day it is ready.

Yes. You have 14 days from the day the parcel lands to open a return, provided OYA comes back unused and in its original packaging. Write to info@oya-alert.com first and we will get it moving.

Send your order details to info@oya-alert.com and we will approve the return and take you through the next steps. Please hold off until the approval arrives, since returns sent without it cannot be accepted. Approved parcels go to: Rimco Fulfilment, Fluorietweg 14B, 1812 RR Alkmaar, The Netherlands.

Once your return reaches us and has been checked, the money goes back to the payment method you used, within 10 business days. If more than 7 business days have passed since the approval and nothing has arrived, write to info@oya-alert.com and we will chase it up.

Yes. Ordering from the EU, you may cancel within 3 days of receiving the parcel without giving any reason. Get in touch at customercare@oya-alert.com and we will arrange it.

A short list of things cannot be returned, for reasons of hygiene, safety or law:

• Custom or personalised products
• Personal care and hygiene items
• Hazardous materials, flammable liquids or gases
• Sale items and gift cards

Tell us the moment you notice. Send your order number to customercare@oya-alert.com with a photo if you can manage one, and we will arrange a replacement or a refund straight away.

Anything traceable to materials or manufacturing. If your device has a fault that does not come from wear, an accident or misuse, we replace it.

Write to info@oya-alert.com with your order number and a few words about what is happening. Photos or a short video help a great deal. We take it from there.

Yes, though a confirmation email, a receipt or an order number is enough to start.

customercare@oya-alert.com is the quickest route to the team. You can also message us on Instagram or TikTok (@oya.alert), or look us up on LinkedIn as OYA-alert.

To place an order you must have reached the age of majority in your country, or hold the consent of a parent or guardian. Younger people are welcome to carry OYA once a guardian agrees.

The alarm hits 130 dB, roughly a jet engine heard from close range. The sharpness is deliberate: enough to throw someone off nearby and to pull eyes from the far side of a street, a platform or a car park.

Several weeks of ordinary carrying on one full charge. A couple of hours on USB-C fills it back up, and the app warns you when the battery runs low, so it is awake whenever you are.

Splashes and rain are fine, so daily carrying, a sudden downpour or a sweaty run pose no problem. Swimming and full immersion are outside what it was built for, so keep it clear of the pool and the bath.

Somewhere around 10 to 15 metres, depending on what is around you. If your phone drifts out of range the alarm still sounds; only the location alerts wait for Bluetooth to reconnect.

The device covers you on its own; the app lets the people around you step in. Through it you can send live location to your emergency contacts, fire automatic alerts when OYA goes off, decide exactly who hears about it, and check in on the way home. The device gives you protection on the spot, the app puts people behind you.

The app is in development and lands roughly eight weeks after our launch. Once it is live you will handle emergency contacts, raise alerts and open up extra safety features straight from your phone. Every customer gets an email the day it is ready.

No. The alarm and the flashlight run fully offline, with no phone and no app in sight. The app simply stacks location sharing and automatic contact alerts on top: useful extras, never a condition.

Shipping is worked out at checkout and depends on the destination. A few partner promotions come with free or reduced shipping, and the exact amount always appears before you pay.

Orders are packed and sent out by our fulfilment partner, and the delivery estimate for your destination shows at checkout. The moment your parcel is on the road, a tracking email lets you follow it to your door.

A certified manufacturing partner builds the devices, and each one is finished and quality-checked before it ships, so every OYA that lands in your hand has been through the same set of checks.

Only the trusted contacts you picked, and only while an alert is running. Nothing is followed in the background: your position stays yours until you choose to send it out, and it is never sold or turned into advertising.

Yes. On a call to 112, your position reaches the emergency services on its own so operators can find you quickly. They can confirm it with you and ring back if the line drops.

We gather what it takes to get your order to your door and keep your account running: your contact and delivery details, payment information, order history, plus basic device and usage data. It goes towards filling orders, answering support requests, keeping the service secure and, only where you asked for it, sending you news by email.

We never sell location data and never turn it into advertising. Some information does go to the partners who keep the shop running, meaning payment, fulfilment and analytics providers, and one email to customercare@oya-alert.com opts you out of data sharing for targeted advertising at any moment.

Write to customercare@oya-alert.com and we will help you read, correct, erase or export your personal information, or narrow the use we make of it. To stop marketing emails, the unsubscribe link at the foot of any message does the job.