Shipping & Returns

Shipping

Shipping is worked out at checkout and depends on the destination. A few partner promotions come with free or reduced shipping, and the exact amount always appears before you pay. Above €50, shipping costs nothing.

Orders are packed and sent out by our fulfilment partner, and the delivery estimate for your destination shows at checkout. The moment your parcel leaves, a tracking email lets you follow it to your door.

Returns

You have 14 days from the day the parcel lands to open a return, provided OYA comes back unused, unworn and in its original packaging, together with your order confirmation or receipt as proof of purchase. Write to us first: a return sent without approval cannot be accepted.

Refunds

Once your return reaches us and has been checked, the refund goes back to the payment method you used, within 10 business days. If more than 7 business days have gone by since we approved the return and nothing has landed, write to us and we will chase it up.

EU cooling-off period

Ordering from the EU, you may cancel within 3 days of receiving the parcel without giving any reason. Get in touch and we will arrange it.

Items that cannot be returned

A short list of things cannot come back, for reasons of hygiene, safety or law:

• Custom or personalised products
• Personal care and hygiene items
• Hazardous materials, flammable liquids or gases
• Sale items and gift cards

Damaged or faulty on arrival

Tell us the moment you notice. Send your order number and a photo if you can manage one, and we will arrange a replacement or a refund straight away.